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The three biggest reasons why RCFE’s fail

Posted by Nguyen Nga on December 11, 2021

We are all prone to making mistakes as humans. Even in businesses where a single mistake may spell the difference between life and death, mistakes happen. But just because it’s “human” to make mistakes doesn’t make it right. RCFE Administrators, in the case of our aging senior population, have a responsibility to the health and welfare of their residents, who have grown completely dependant on others to satisfy their requirements in their final years.

The first biggest reason is hiring the wrong employees. Your RCFE’s backbone is made up of its personnel. They’re the faces you see on a daily basis and the hands that look after each and every one of your residents. You wouldn’t have a facility without them. Your home will suffer if you choose the incompetent ones. The recruiting procedure is delicate and fraught with dangers. Building your team by fire-drilling is not the best approach to identify competent, qualified people who are not just enthusiastic about their profession, but also show up every day, even when it’s difficult. You want employees who aren’t simply there for the money, but who come to work every day with the goal of improving the lives of the people who live in your community. In the care sector, let alone your RCFE, bad attitudes, disrespect, and disregard for a resident’s well-being have no place. 

The second biggest reason is failing to provide complete and accurate training to the staff.

None of us arrive at work on the first day totally equipped for the task at hand. You’ve already advanced to the next place at this time. It is naive to believe that someone will be able to hit the ground running and perform everything properly from the start. Employees require training at all times. Not only when they first start, but also over time. Training brings us up to date on changing best practices and keeps us fresh. Employees won’t be able to accomplish their duties correctly without it, and if something goes wrong, you’ll only have yourself to blame.

The third biggest reason is admitting unsuitable residents accepting sexually inappropriate, disrespectful, or belligerent residents into your community are almost guaranteed to cause problems down the road, and will rapidly create a hostile and uncomfortable environment for the rest of your residents. Residents have a legal right to be treated with decency and respect and to be free from verbal, sexual, physical, and mental abuse. Accepting unsuitable inhabitants and those who abuse others creates a climate that is hostile to their rights.

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